FAQ’s

Q: Can anyone order cannabis now?
A: 
Yes! As long as you have a government issued photo ID that shows you are over 21 years of age. 

Q: Do you need to see anything from me once the delivery driver gets to me? 
A: State Law requires that we check your ID and collect a confirmation signature on  every delivery.

Q: What is my delivery wait time today?
A: 
We are a quick delivery service, majority of our orders can be expected to your door in under 60 mins.

Q:What are your hours of operations?
A:
 We are open 8am-9pm Monday through Friday. Saturday, and Sunday, 9am-9pm.

Q:Do you accept credit or debit cards? 
A: 
We are cash only on delivery. As of now, given federal banking regulations are not not able to accept card or electronic payments but hope to soon.

Q: Can I meet the driver at their car?
A: 
State regulations require us to make the delivery at the door, to a physical address. We cannot meet you at a public location or on city streets.

Q: What is fastest way to get signed up?
A: 
The fastest way to get an order placed is to go to southwestpatientgroup.com, there you can sign up for an account, upload your verification documents (Photo ID for Recreational;Photo ID and Doctors Recommendation for Medical) There you will also see the most up to date menu for your area, and place your order right there through the website!

Q: How much are your delivery fees?
A: 
We do not have any delivery fees.

Q: Do you have a minimum order for delivery?
A: 
We require a minimum of Based on your Zip Code

Q: Do you service Recreational Customers?
A: 
Absolutely! As long as you have a valid government issued photo I.D. that proves you are over the age of 21.

Q: Why are the taxes so high?
A: 
California voters approved the tax increases lined out in Prop 64 which created a Marijuana Excise Tax of 15% to be compounded with the 7.75% California State Sales Tax. It also gave local jurisdictions the ability to levy their own excise taxes. San Diego imposed a 5% excise tax for Recreational Sales on top of the State taxes.

Q: As a medical patient, am i exempt from any of those taxes?
A: 
A CA Doctor’s Recommendation, will only exempt you from the San Diego Excise Tax of 5%. If you hold a valid Medical Marijuana Identification Card (MMIC) from the county, it will then exempt you from the California Sales Tax and the City Excise tax.

Q: Do you accept passports as a form of ID for Recreational Sales?
A: Yes, as long as it is valid, we accept passports from any country, as well as Photo IDs from any US State.

  • What is Southwest Patient Group?
    • Southwest Patient Group is a California Consumer Cooperative Corporation that is a membership-based, medical marijuana center that provides professional, caring and safe-access to medicinal cannabis to its members in strict compliance with current California medical marijuana laws.
  • Is medical marijuana legal?
    • Yes – in the state of California, medical marijuana is legal. On November 5, 1996, California passed Proposition 215, and Section 11362.5 of the Health and Safety Code was codified and added to reflect the will of the Voters. It is also known as the Compassionate Use Act of 1996. The purposes of the Act include, in part: “(A) To ensure that seriously ill Californians have the right to obtain and use marijuana for medical purposes where the medical use is deemed appropriate and has been recommended by a physician who has determined that the person’s health would benefit from the use of marijuana in the treatment of cancer, anorexia, AIDS, chronic pain, spasticity, glaucoma, arthritis, migraines, or any other illness for which marijuana provides relief; and (B) To ensure that patients and their primary caregivers who obtain and use marijuana for medical purposes upon the recommendation of a physician are not subject to criminal prosecution or sanction.”
  • Does Southwest Patient Group charge sales tax on medicine?
    • The State of California has decided that medical marijuana recommendations, unlike other prescriptions from conventional pharmacies, are subject to state and local sales tax. Upon checkout of your purchase, sales tax will be calculated for you at the current rates and be added to the final total sale price.
  • What do I need to become a member of Southwest Patient Group?
    • 1)You must be 18 years of age or older. 2) You must have a valid and current physician’s recommendation for the use of medical cannabis. 3) You must have either a California Driver License or a California Department of Health Services Medical Marijuana ID Card. 4) You must pass verification of the above-mentioned documents and have a Southwest Patient Group membership application that has been approved by the Co-op Director or representative.
  • How long does the verification process take?
    • As soon as we are able to confirm your physician’s recommendation for medical marijuana with his or her office, we are able to begin processing your registration. This process is usually completed on the day that the verification is submitted, but we ask that you allow up to two business days, due to holidays and your physician’s office hours or availability. We try to verify the recommendations for medical marijuana as soon as we receive the appropriate documents. The turnaround is usually within the hour of you sending the appropriate and current recommendation.
  • What happens after I am verified?
    • After verification of documents and a phone call to the prescribing physician’s office, a discussion is had with a team member of  the Co-op to help you understand the membership process and walk you through your first visit.  We believe that this is very straight forward and intuitive, but we are always here to help with any questions.
  • How can I get a medical marijuana recommendation?
    • We recommend visiting the California NORML website for a list of recommending physicians in your area.
  • What is the difference between a physician’s recommendation for medicinal marijuana and a DHS card?
    • After you have obtained a physician’s recommendation for medical marijuana, you can then take it to your local Department of Health Services and for a fee, you can get a county-issued State of California medical marijuana ID card, also known as the DHS card.  Southwest Patient Group accepts both the recommendation and/or a DHS card. If you have a current original Doctors recommendation and appropriate I.D we will accept this as well as the State Issued I.D.
  • What happens to the information I provide to Southwest Patient Group?
    • The number one priority of Southwest Patient Group is the confidentiality and identity security of all of our members, thus we keep all medical information strictly classified on a secured server. If you chose to no longer be a Southwest Patient Group member, we will purge all electronic and paper files related to your membership. We do not and will not share your personal information with anyone without your expressed written consent. Your information is only used by our staff for verifying your recommendation status and processing your orders.
  • Do you share my records with any government agencies?
    • No, we do not voluntarily share members’ medical information or any other information to anyone and/or any government agency. Your information is for medical verification only and is kept strictly confidential. You have rights and we respect your right to privacy.
  • Are there membership fees?
    • No, there are neither annual fees nor sign-up fees to become a Southwest Patient Group member.
  • How do I schedule a delivery?
    • We begin accepting orders daily at 8:00 am. You may order your medicine 24 hours a day, 7 days a week through our Online Shop or by email. We try our hardest to make sure the orders are filled and shipped delivered the same day if that is what you requested.  Southwest Patient Group will promptly notify you if there is an issue or concern with the delivery time schedule.  We are compassionate and understanding as to your special needs and extenuating circumstances, so please let us know and we will endeavor to work with you.
  • Do you charge for delivery?
    • Deliveries are free-of-charge in the surrounding towns and cities of San Diego.   A service zip code sheet is found on our delivery and service area page which indicates minimum donation amounts for Free Same Day delivery.  Additional details can be found by visiting our Delivery Service Page.  If you have more questions please contact us at 619-663-6337. *We reserve the right to charge additional delivery fees if the address falls outside of our normal delivery area, in a rural area, or deemed a special location by Southwest Patient Group staff.
  • Who will be delivering my order?
    • A Co-op Courier will deliver your medication. He or she will be knowledgeable, polite, compassionate and discreet.  Prior to delivery and unless otherwise notified, you will receive a phone call or text message verifying that the driver is approaching the destination with a reasonable ETA.  We understand your need for and respect your privacy.
  • Should I tip the driver?
    • It is not necessary to tip, but like all other industry delivery services they are welcomed and appreciated.
  • What will I expect from the Courier?
    • You can expect a polite Courier who will be knowledgeable on your order and handle the transaction in a professional manner.  Couriers do not carry cash on them at any time.  They also can update your membership or answer any questions you might have concerning your medicine and services.
  • Can I mix my picks of medical cannabis?
    • Yes. You can mix anything on our menu within the appropriate weight allotments.
  • Will I be asked to show my ID/recommendation?
    • After your initial verification, we will only need to see your government-issued identification. There are absolutely NO EXCEPTIONS to this rule! After you have been verified, showing your medical marijuana recommendation will no longer be necessary as we will have it on file, along with its dates of validity.  However, we highly recommend that you always carry a copy of your recommendation as a precautionary measure in case you need to present it to authorities while carrying product.  We would be happy to print you a copy upon request.
  • Can I be refused from the Co-op if all my documentation is in order?
    • We reserve the right to refuse service for any reason. However, such refusal of service would be extraordinary and would most likely be the result of a member having displayed inappropriate or abusive behavior toward our collective and/or couriers.
  • Does Southwest Patient Group give discounts to  severely ill patients?
    • Yes. This is a done on a case-by-case. Please contact us for more information concerning a discount before placing your order.

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